Quality Systems
Training

Develop your skills

Structure, secure and enhance your organisation

Implementing a structured quality management system helps secure processes, improve overall performance and strengthen an organisation’s credibility over the long term. It provides a clear framework to formalise practices, clarify responsibilities and manage operations with rigour. Beyond compliance, a well-designed quality approach becomes a true management and continuous improvement tool.

Certifications and quality standards are now key strategic levers for recognition and differentiation. They reflect the seriousness, reliability and commitment of an organisation towards its clients, partners and stakeholders. In a demanding regulatory and competitive environment, these frameworks build trust and support sustainable growth.

Our training programmes and support in quality management systems are designed to make you autonomous in understanding normative requirements, implementing operational processes and embedding a continuous improvement approach tailored to your organisation. The objective is to transform regulatory constraints into opportunities for structuring, performance and value creation.

Why structure a quality management system?

A quality system goes beyond obtaining certification. It enables you to:

Clarify internal processes
Formalise working methods
Secure practices
Improve customer satisfaction
Reduce organisational risks
Structure continuous improvement

Types of Quality System Training

ISO 9001 – Quality Management

Training designed for organisations wishing to understand, implement or improve a quality management system in accordance with the ISO 9001 standard. As an international reference, ISO 9001 enables organisations to structure their processes, enhance customer satisfaction and embed a culture of continuous improvement.

This training goes beyond a purely theoretical interpretation of the standard. It aims to translate requirements into concrete, operational actions tailored to your organisation. Participants learn to analyse their processes, formalise their practices and manage performance using relevant indicators.

At the end of the training, participants are able to structure or strengthen a coherent quality management system in line with ISO 9001 requirements.

The training covers in particular:

• The fundamental principles of quality management
• The structure of the ISO 9001 standard (process approach, context, leadership, risks)
• Identification and mapping of processes
• Document management and control of information
• Analysis of risks and opportunities
• Performance measurement and indicators
• Management of non-conformities and corrective actions
• Preparation for certification audits

Practical case studies enable participants to adapt ISO 9001 requirements to their organisation’s reality and level of maturity.

At the end of the training, participants are able to structure or strengthen a coherent quality management system in line with ISO 9001 requirements.

FORMAT

LEARNING OBJECTIVES

Understand the requirements of the ISO 9001 standard
Identify and structure key processes
Implement appropriate document management
Deploy a continuous improvement approach
Prepare effectively for certification audits

PRACTICAL BENEFITS

ISO 14001 – Environmental Management

Training designed for organisations wishing to implement or improve an environmental management system in accordance with the ISO 14001 standard. This international standard provides a framework to structure environmental approaches, control impacts related to business activities and embed development within a sustainable and responsible perspective.

ISO 14001 goes beyond regulatory compliance. It is a strategic tool for anticipating environmental risks, optimising resource use and strengthening the organisation’s responsible image with clients, partners and stakeholders.

This training aims to translate the requirements of the standard into concrete actions tailored to the reality of your organisation.

At the end of the training, participants are able to structure a coherent, compliant and continuously improving environmental management system.

This training aims to translate the requirements of the standard into concrete actions tailored to the reality of your organisation.

The training covers in particular:

• The principles of environmental management
• The structure and requirements of the ISO 14001 standard
• Identification of environmental aspects and impacts
• Regulatory monitoring and legal compliance
• Analysis of risks and opportunities
• Definition of measurable environmental objectives
• Implementation of indicators and improvement actions

Practical exercises enable participants to adapt the standard to their organisation’s specific challenges and sector.

At the end of the training, participants are able to structure a coherent, compliant and continuously improving environmental management system.

FORMAT

LEARNING OBJECTIVES

Understand the requirements of the ISO 14001 standard
Identify environmental impacts of activities
Structure a measurable environmental approach
Ensure regulatory compliance
Prepare for certification audits

PRACTICAL BENEFITS

ISO 17100 – Quality of Translation Services

Training designed for language service providers who wish to structure, secure and professionalise their organisation in line with the ISO 17100 standard. This international standard defines the requirements applicable to translation services, ensuring a high level of quality, traceability and competence.

ISO 17100 goes beyond linguistic quality alone. It governs the entire process: project management, qualification of resources, revision, document management and client relationship. It is a strong lever of credibility with demanding clients and international markets.

This training aims to translate the standard’s requirements into operational procedures tailored to the size and organisation of your structure.

At the end of the training, participants are able to structure a system compliant with ISO 17100 and prepare confidently for a certification audit.

This training aims to translate the standard’s requirements into operational procedures tailored to the size and organisation of your structure.

The training covers in particular:

• The requirements of the ISO 17100 standard
• Required competences for translators and revisers
• Structuring the translation and revision process
• Management of linguistic projects
• Traceability and document management
• Client relationship and complaint handling
• Preparation for certification audits

Practical case studies enable participants to adapt the standard to the operational reality of an agency or independent provider.

At the end of the training, participants are able to structure a system compliant with ISO 17100 and prepare confidently for a certification audit.

FORMAT

Individual or in-company training
Format: on-site or remote
Duration: 21 hours – 3 days
Prerequisites: activity in the language services sector
Possible funding: Skills Development Plan (OPCO)

LEARNING OBJECTIVES

Understand the requirements of the ISO 17100 standard
Structure the translation and revision process
Formalise competences and responsibilities
Implement compliant document management
Prepare effectively for certification audits

PRACTICAL BENEFITS

Enhance the quality and traceability of services
Secure linguistic processes
Improve credibility with international clients
Structure internal organisation
Access markets requiring certification

QUALIOPI – Structuring and Securing Your Quality Approach

Training designed for training providers who wish to understand, implement or strengthen their compliance with the National Quality Framework (RNQ) as part of Qualiopi certification. This certification is mandatory to access public or pooled funding and is now a key marker of credibility in the vocational training market.

Qualiopi goes beyond an administrative requirement. It involves a rigorous structuring of pedagogical, administrative and organisational processes, along with a continuous improvement approach. This training aims to translate the framework indicators into operational practices tailored to your organisation.

At the end of the training, participants are able to structure their quality approach in line with Qualiopi requirements and prepare confidently for their audit.

The training covers in particular:

• Understanding the National Quality Framework (RNQ) and its 7 criteria
• Interpreting indicators and levels of requirement
• Structuring pedagogical and administrative processes
• Document management and traceability
• Skills and trainer management
• Implementation of monitoring and continuous improvement indicators
• Preparation for initial or surveillance audits

Case studies and practical exercises enable participants to adapt the framework to their organisation’s reality and anticipate auditors’ expectations.

At the end of the training, participants are able to structure their quality approach in line with Qualiopi requirements and prepare confidently for their audit.

FORMAT

Individual or in-company training
Format: on-site or remote
Duration: 14 to 21 hours depending on the level of support required
Prerequisites: activity as a training provider or a project to create one
Possible funding: Skills Development Plan (OPCO)

LEARNING OBJECTIVES

Understand the requirements of the National Quality Framework (RNQ)
Structure pedagogical and administrative processes
Implement compliant document management
Prepare for initial or surveillance audits
Establish a continuous improvement approach

PRACTICAL BENEFITS

CSR – Structuring a Responsible and Sustainable Approach

Training designed for organisations wishing to structure or formalise a Corporate Social Responsibility (CSR) approach. CSR aims to integrate social, environmental, ethical and economic considerations into the core of a company’s strategy and operations.

Beyond a purely declarative commitment, a structured CSR approach enables alignment between economic performance and positive impact. It is now a key lever for differentiation, attractiveness and credibility with clients, partners, employees and stakeholders.

This training provides an understanding of existing frameworks and standards (ISO 26000, CSR labels, client and procurement requirements) and helps translate commitments into concrete, measurable actions.

At the end of the training, participants are able to structure a coherent, realistic CSR approach aligned with their overall strategy.

The training covers in particular:

• The fundamental principles of CSR
• Identification of stakeholders
• Analysis of organisational impacts and key issues
• Definition of commitments and measurable objectives
• Implementation of monitoring indicators
• Integration of CSR into overall strategy
• Responsible communication and value creation

Practical workshops enable participants to build a roadmap tailored to the size, sector and level of maturity of their organisation.

At the end of the training, participants are able to structure a coherent, realistic CSR approach aligned with their overall strategy.

FORMAT

LEARNING OBJECTIVES

Understand the principles and challenges of CSR
Identify impacts and stakeholders
Define appropriate commitments and indicators
Integrate CSR into business strategy
Build an operational roadmap

PRACTICAL BENEFITS

Structure a credible responsible approach
Enhance the company’s image and attractiveness
Meet client and partner expectations
Anticipate regulatory and sector-specific requirements
Embed performance within a sustainable approach

INTERNAL AUDIT / SECOND-PARTY AUDIT

Training designed for professionals who wish to conduct internal audits or so-called “second-party” audits (supplier or partner audits) within the framework of a management system (ISO 9001, ISO 14001, ISO 17100, Qualiopi, etc.).

Auditing is a strategic tool for continuous improvement. It enables the assessment of system compliance, identification of non-conformities, measurement of process effectiveness and detection of areas for improvement. This training aims to develop a structured, objective and methodical auditor posture.

At the end of the training, participants are able to prepare, conduct and document an audit independently.

The training covers in particular:

• The fundamental principles of auditing
• Different types of audits (internal, second-party, third-party)
• Audit preparation (planning, audit checklist, objectives)
• Conducting interviews and collecting evidence
• Identification and formulation of non-conformities
• Writing clear and structured audit reports
• Monitoring corrective actions

Practical exercises and role-playing scenarios help develop the interpersonal and methodological skills required to conduct effective audits.

At the end of the training, participants are able to prepare, conduct and document an audit independently.

FORMAT

LEARNING OBJECTIVES

Understand the principles and stages of an audit
Prepare an audit assignment effectively
Conduct a structured audit interview
Identify and formulate non-conformities
Produce a clear and actionable audit report

PRACTICAL BENEFITS

EDUFORM – Structuring and Enhancing the Quality of Training Provision

Training designed for training providers and organisations who wish to understand, implement or strengthen their quality approach within the framework of the Eduform label. This label, awarded by the French Ministry of Education, recognises the quality of vocational training and support services.

Eduform is based on a structured approach focused on transparency and continuous improvement of both pedagogical and organisational practices. It serves as a lever for institutional recognition and enhances credibility with funders, partners and beneficiaries.

This training aims to translate the requirements of the Eduform framework into concrete actions tailored to your organisation.

At the end of the training, participants are able to structure their quality approach in line with the Eduform framework and prepare confidently for their audit.

This training aims to translate the requirements of the Eduform framework into concrete actions tailored to your organisation.

The training covers in particular:

• The principles and objectives of the Eduform label
• The requirements of the framework and their interpretation
• Structuring pedagogical and administrative processes
• Formalisation of practices and document management
• Measurement of satisfaction and outcomes
• Internal organisation and allocation of responsibilities
• Preparation for initial or renewal audits

Practical workshops enable participants to adapt the label requirements to the realities of their organisation and anticipate key audit considerations.

At the end of the training, participants are able to structure their quality approach in line with the Eduform framework and prepare confidently for their audit.

FORMAT

Individual or in-company training
Format: on-site or remote
Duration: 14 to 35 hours depending on the level of support required
Prerequisites: activity in the field of vocational training
Possible funding: Skills Development Plan (OPCO)

LEARNING OBJECTIVES

Understand the requirements of the Eduform label
Structure pedagogical and organisational processes
Implement compliant document management
Establish a continuous improvement approach
Prepare for initial or renewal audits

PRACTICAL BENEFITS

Enhance the quality of training provision
Strengthen institutional recognition
Establish a sustainable organisational structure
Anticipate gaps and non-conformities
Secure relationships with funders and partners

QUALIPSAD – Quality of Home Service Providers

Training designed for organisations operating in the personal services sector who wish to understand, implement or strengthen their compliance with the QUALIPSAD standard. This certification attests to the quality of services delivered in beneficiaries’ homes and serves as a mark of professionalism and reliability.

QUALIPSAD governs the organisation of services, staff qualifications, complaint management, beneficiary follow-up and continuous improvement. It helps structure internal practices and strengthens the confidence of clients, partners and regulatory authorities.

This training aims to translate the requirements of the standard into operational procedures tailored to your organisation.

At the end of the training, participants are able to structure their organisation in line with the QUALIPSAD standard and prepare effectively for their audit.

This training aims to translate the requirements of the standard into operational procedures tailored to your organisation.

The training covers in particular:

• The principles and objectives of the QUALIPSAD standard
• Organisation of home-based services
• Skills management and recruitment
• Formalisation of processes and documentation
• Monitoring beneficiary satisfaction
• Management of complaints and non-conformities
• Preparation for initial or renewal certification audits

Practical case studies enable participants to adapt the quality approach to the specific features of the personal services sector.

At the end of the training, participants are able to structure their organisation in line with the QUALIPSAD standard and prepare effectively for their audit.

FORMAT

Individual or in-company training
Format: on-site or remote
Duration: 14 to 35 hours depending on the level of support required
Prerequisites: activity in the personal services sector
Possible funding: Skills Development Plan (OPCO)

LEARNING OBJECTIVES

Understand the requirements of the QUALIPSAD standard
Structure home-based service delivery processes
Formalise practices and mandatory documentation
Implement effective quality monitoring
Prepare for the certification audit

PRACTICAL BENEFITS

Enhance the quality of home-based services
Establish a sustainable organisational structure
Ensure regulatory compliance
Improve beneficiary satisfaction
Strengthen credibility with partners and funders

HACCP – Food Hygiene

Training designed for professionals in the food sector who wish to master hygiene and food safety requirements in accordance with current regulations. The HACCP (Hazard Analysis Critical Control Point) method enables the identification, analysis and control of hazards related to the handling of food products.

This training aims to secure day-to-day practices and ensure compliance during inspections by health authorities. It provides a clear understanding of the legal obligations applicable to commercial catering establishments and food trades.

At the end of the training, participants are able to implement HACCP principles, secure their practices and meet regulatory requirements.

The training covers in particular:

• The fundamental principles of the HACCP method
• The regulatory framework for food hygiene
• Identification of biological, chemical and physical hazards
• Implementation of critical control points (CCPs)
• Good hygiene practices (GHP)
• Product traceability
• Temperature and stock management
• Prevention of cross-contamination
• Preparation for health inspections

Practical case studies and hands-on exercises enable immediate application of hygiene rules within participants’ professional environments.

At the end of the training, participants are able to implement HACCP principles, secure their practices and meet regulatory requirements.

FORMAT

LEARNING OBJECTIVES

PRACTICAL BENEFITS

PSDM Best Practices

Training designed for Providers of Medical Device Services and Distributors (PSDM) who wish to secure their practices and ensure regulatory compliance. This training enables participants to master the requirements applicable to the supply, installation and follow-up of medical devices in patients’ homes.

Compliance with PSDM best practices is essential to ensure patient safety, guarantee device traceability and meet the requirements of regulatory authorities. The training aims to structure internal procedures and secure the entire care pathway.

At the end of the training, participants are able to structure their internal procedures, secure their practices and anticipate regulatory inspections.

Training designed for Providers of Medical Device Services and Distributors (PSDM) who wish to secure their practices and ensure regulatory compliance. This training enables participants to master the requirements applicable to the dispensing, installation and follow-up of medical devices in patients’ homes.

The training covers in particular:

• The regulatory framework applicable to PSDM
• Quality and traceability requirements
• Organisation of home-based interventions
• Management of medical devices and inventory
• Staff qualification and training
• Complaint handling and vigilance systems
• Mandatory documentation and record-keeping
• Preparation for inspections and audits

Case studies help adapt regulatory requirements to the operational reality of the organisation.

At the end of the training, participants are able to structure their internal procedures, secure their practices and anticipate regulatory inspections.

FORMAT

Individual or in-company training
Format: on-site or remote
Duration: 35 hours – 5 days
Prerequisites: activity in the medical-technical sector
Possible funding: Skills Development Plan (OPCO)

LEARNING OBJECTIVES

Understand regulatory requirements applicable to PSDM
Structure intervention and follow-up processes
Implement compliant traceability
Secure the management of medical devices
Prepare effectively for inspections

PRACTICAL BENEFITS

L’expertise certification et labellisation de Studio Gentile

Véronique Gentile

Co-founder of Studio Gentile
Quality Manager
IRCA-certified Lead Auditor

These quality-related services are built on the expertise and credibility of Véronique Gentile, co-founder of Studio Gentile, Quality Management System Manager and IRCA-certified auditor, who conducts certification audits based on recognised standards such as ISO 9001:2015, Qualiopi, Good Manufacturing Practices (GMP) and other quality frameworks.

Her operational expertise enables her to effectively support both public and private organisations in structuring, optimising and enhancing their quality approaches, with a strong focus on rigour, independence and methodological excellence.

Véronique Gentile

Co-founder of Studio Gentile
Quality Manager
IRCA-certified Lead Auditor

Benefits for your organisation

Understand the requirements of standards

Structure a coherent quality management system

Prepare for and successfully pass audits

Implement a continuous improvement approach

Reduce the risk of non-compliance

Strengthen your institutional credibility

Understand the requirements of standards

Structure a coherent quality management system

Prepare for and successfully pass audits

Implement a continuous improvement approach

Reduce the risk of non-compliance

Strengthen your institutional credibility

FAQ

Who are quality management system training programmes for?

These programmes are designed for executives, quality managers, training organisations, service providers and companies looking to structure their processes or prepare for certification (ISO, Qualiopi, QUALIPSAD, Eduform, etc.). They are suitable for both newly created structures and organisations already engaged in a quality approach.

Do you need prior knowledge of the standard to attend the training?

No. The training is accessible without prior knowledge of the standard. It helps you understand requirements, their logic and how to apply them in your organisation. Basic knowledge of your internal operations is recommended.

Do these training courses effectively prepare you for an audit?

Yes. Programmes include audit preparation (initial, surveillance or renewal). Participants learn how to interpret requirements, structure documentation, identify gaps and anticipate auditors’ expectations.

What is the difference between training and support?

Training provides methodology and understanding of the standard. Support goes further by working directly on your organisation to structure documents, processes and prepare operationally for the audit.

How long does it take to implement a certification?

The duration depends on the organisation’s maturity, size and the targeted standard. Training helps structure the approach quickly, but full implementation requires a progressive process tailored to your context.

Can the training be funded?

Yes. Training can be financed through your company’s Skills Development Plan via your OPCO (Skills Operator).

An OPCO is a state-approved organisation that supports companies in funding professional training. Each company contributes to training funds, which are then managed by the OPCO linked to its sector of activity.

If you do not know your OPCO, you can check with your accountant, HR department, or refer to your collective agreement or NAF/APE code. Each OPCO has its own eligibility criteria, funding limits and annual budgets, meaning funding may be partial or full depending on your situation and available funds.

Support can also be provided to help you prepare and submit your funding application and administrative documents.

What happens in case of non-conformity during an audit?

A non-conformity is not a final failure. It generally leads to corrective actions within a defined timeframe. Training helps anticipate these situations and reduce the risk of major non-conformities.

Are these training programmes adapted to the size of my organisation?

Yes. Quality approaches are tailored to the size, sector and maturity level of your organisation. The objective is to implement a coherent and proportionate system—not an administrative burden.

Is a quality approach only about documentation?

No. An effective quality system goes beyond documentation. It aims to structure real practices, improve processes and manage performance continuously.

Your opinion matters

To refine our approach as part of our commitment to continuous improvement

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Quality Systems Training

Structure, secure and enhance your organisation

Why structure a quality management system?

Types of Quality System Training

ISO 9001 – Quality Management

FORMAT

LEARNING OBJECTIVES

PRACTICAL BENEFITS

L’expertise certification et labellisation de Studio Gentile

Véronique Gentile

Véronique Gentile

Benefits for your organisation

FAQ

Your opinion matters

A question about our training courses?

Would you like more information?

We are at your disposal to answer your requests. Feel free to contact us.

Quality Systems
Training